Returns
Standard Return Policy
RVLock is very committed to customer satisfaction. Your purchase can be returned to us anytime within 30 days of the original purchase or delivery date, whichever comes last.
Once we have received your returned item, undamaged and including all parts, a full refund of the purchase price, excluding all shipping costs, will be credited to the original purchase transaction (promotional free return periods will incur no return shipping costs). Customers are responsible for all return shipping costs. Shipping protection, open box, clearance, and key code matching fees are not eligible for return.
Returned items must be in the condition that you received them, nicely repackaged in the original packaging.
Bundle Deals – If a free item is given as part of a bundle deal, the free item must also be returned with the purchased product. If the free item is not returned, the cost of that item will be deducted from the return credit.
Please follow this link to begin your return.
Damaged Items
Unfortunately, and despite our best efforts, items are occasionally damaged in transit. If you notice that an item is damaged upon delivery, please contact us within 2 days of receipt. Our customer support team will work to resolve the issue promptly. Depending on the situation, we may arrange for a replacement or provide necessary parts. If we require the damaged product/parts to be returned, RVLock will cover the return shipping cost in these cases only.
Canadian Shoppers – Duty & Import Fees
For customers ordering from Canada, please note that RVLock is not responsible for any customs duties, import taxes, or additional fees incurred upon delivery. These charges are determined by Canadian customs and must be paid by the recipient. We recommend checking with your local customs office for estimated duty costs before placing your order.
Our Rights
We reserve the right to refuse a refund in cases where we determine that damage is due to wear and tear, misuse, or failure to take reasonable care during installation or return shipping.
FAQs
Please search our in depth help articles for the quickest answers here.
If you would like to contact RVLock directly, please visit our Contact Us page.
