Customer Support

Customer Support

Customer Support

Customer Support

 

Standard Return Policy

RVLock is very committed to customer satisfaction. Your purchase can be returned to us anytime within 30 days of the original purchase or delivery date, whichever comes last. 

Once we have received your returned item, undamaged and including all parts, a full refund of the purchase price, less any shipping costs, will be credited to the original purchase transaction (promotional free return periods will incur no return shipping costs). Shipping protection, open box, clearance, and key code matching fees are not eligible for return.

Returned items must be in the condition that you received them, nicely repackaged in the original packaging.

Please follow this link to begin your return.

Damaged items: Unfortunately, and despite our best efforts, items are occasionally damaged in transit. If you notice that an item is damaged when it is delivered to you, please contact us within 2 days of delivery and our customer support team will do their best in taking care of your needs in a timely manner. The type of remedy we offer will depend upon the damaged circumstances. We may arrange to replace the product or provide you with the parts needed. If we require you to return the product/parts to us, we will pay the cost of the return. 

Our rights: We reserve the right to refuse a refund in cases where we deem damage to a product to be due to wear and tear, misuse or failure to take reasonable care during installation or return shipping. 

 

US RVLock Limited Lifetime Warranty 

Select RVLock products have a lifetime* warranty. Applicable warranties are stated on RVLock product pages and packaging. We stand behind the craftsmanship and quality of all our products. Our warranty is valid only when an eligible RVLock product is purchased through RVLock.com or through an authorized dealer and is current property of the original owner. 

We also embrace the wild, twisty roads of life. If a product defect can be solved with a replacement part, RVLock will provide a new replacement component that can be self-installed. RVLock products are designed with the customer in mind, making repairs simple. In the case that a replacement part fails to repair your handle, RVLock reserves the right to replace with a similar functioning item, at our discretion. Replacement units may be from our certified refurbished stock. Damages not covered are those resulting from abuse, normal wear and tear, accidental damage, and cosmetic damages that do not affect the functionality of the lock (such as scratches or faded colors). Any damage to, loss of use, loss of time, loss of property, or similar expenses are not covered. 

Note that the customer is responsible for shipping and handling costs. RVLock will cover any part replacement costs. All warranty claims are subject to our warranty review department.

Start a Claim:

 

US RVLock 1-Year Warranty

Select RVLock open box and clearance items are subject to our 1-year warranty from the date of purchase and are not backed by the RVLock lifetime warranty. All systems have been tested and verified to be in working condition. 

Damages not covered are those resulting from abuse, normal wear and tear, accidental damage, and cosmetic damages that do not affect the functionality of the lock (such as scratches or faded colors). Any damage to, loss of use, loss of time, loss of property, or similar expenses are not covered. 

What is not covered by warranty?

Damages not covered are those resulting from abuse, normal wear and tear, cosmetic issues that do not affect the functionality of the handle, and accidental damage. Warranty claims are only valid for original owners and proof of purchase must be presented. Warranty does not cover damage caused by improper maintenance or installation. Warranty does not cover any discontinued RVLock items. 

Wear and tear is damage that naturally and inevitably occurs as a result of normal use. Regardless of how carefully you use, or how well you care for your handle, it will eventually begin to show age and wear. Usual wear and tear not covered by the lifetime warranty includes changes in color, abrasions, and general breakdown of materials over time. An example of common wear and tear include color fading from sun exposure. Some examples of accidental damage are water damage caused by power washing, rock chips, as well as damage caused by attempted break-in.

Liability:

RVLock is not liable for damage to doors, trailers, electrical, or anything in your surrounding environment as a result of using our products. RVLock is also not liable for bodily injury to yourself or others as a result of using our products. Items purchased from unauthorized resellers are not covered by this lifetime warranty. Proof of purchase necessary.

*Please note that some limitations apply. Cosmetic damage and excessive wear and tear is not covered. Determination of what is excessive wear and tear is subject to the sole discretion of the RVLock warranty team.

 

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If you would like to contact RVLock directly, please visit our Contact Us page.

Installation videos can be viewed here.